FAQ

Do I need a referral?

You do not need a referral to see a physiotherapist if you are paying for the consultation yourself or if you are privately funded and claiming through your health fund, such as BUPA or Medibank Private.

A medical referral – usually in the form of a letter from your doctor – is necessary from your treating surgeon, or GP, if you are covered by an insurer such as WorkCover, QBE, GIO, Allianz, AAMI, or Department of Veteran Affairs (DVA). You will need to bring with you your insurance details.

Will Medicare pay for the physiotherapy consultation?

We accept referrals under the GP Enhanced Primary Care Plans, but there is a gap between what the Government via Medicare gives back and our fees. We ask that you pay the full fee at the time of the consultation and claim your rebate from Medicare by either posting or taking your receipt to Medicare, or by on the spot medicare rebates at Brendale through our Hicaps machine. Call our staff before your appointment for more details. Only a doctor can issue an EPC.

These plans, now called Chronic Disease Management (formerly Enhanced Primary Care or EPC) — GP services  provide funding up to a maximum of 5 sessions per year. The doctor will assess you and complete a Team Care Arrangement and GP Management Plan. Once you have a copy of your EPC and TCA, and we have accepted the outlined treatment goals, you may book in for your sessions. Please bring a copy of your referral, your Medicare Card and a payment method for the gap. This Department of Health website contains helpful information.

What should I do if I have been injured at work?

If you have an injury at work, then you may find the following information helpful if your employer uses WorkCover Qld.

Tell your supervisor as soon as an incident has occurred and fill in your employer’s incident report form. Call WorkCover on 1300 362 128 for help. Even if you think the injury or incident may not need physiotherapy or medical help you need to report any incidents.

Visit your GP and they will consider issuing you a specific WorkCover medical certificate. The doctor may also give you a referral letter for physiotherapy.

It is important to send your forms to WorkCover quickly. 

Make an appointment with IceFire Physiotherapy on 3205 7019, ensuring that you inform our helpful receptionists that your are making a WorkCover claim.

Bring your WorkCover Qld medical certificate and the doctor’s referral letter if you have one, to your initial consultation.

Please bring any operation notes, and the reports related to any x-rays, bone scans and other investigations such as MRI or ultrasounds. If you don’t have these reports then please call your GP and ask them to email or fax (3205 7024) the reports to our clinic.

Is there a carpark at IceFire Physiotherapy?

Yes, including a park set aside for people with disabilities.

How do I get directions to IceFire Physiotherapy?

  • Scroll to the Google Maps image in the footer of every page of this website.
  • Click on "View larger map"
  • Click on "Directions"

What should I bring to the physio consultation?

Please bring any operation notes, and any reports related to x-rays, bone scans and other investigations such as MRI or ultrasounds.

If you don’t have these reports then please call your GP and ask them to email or fax the reports to our clinic.

How have we responded to the Coronavirus Covid-19 pandemic?

We are continually changing our procedures based on information from relevant government health departments. We continue to improve all our procedures and infection control measures to minimise the risk of infection to our staff and patients. We are using Purifas faceshields when patients need to lie face down, as these provide 100% coverage of the face hole in the plinths.

It is sad to hear of the number of people infected with Covid-19, and if you are one of them we hope that you recover soon. Although it is very sad when any one person dies, the good news is that the death rate in Australia is less than 1.1% (as at 14 July 2020 of the 10,050 or so patients 109 have died), and about 80% of people will recover with only having mild symptoms (Australian Medical Association, accessed 14 July 2020).

At this stage to the best of our knowledge none of our staff or patients have been infected. All staff or patients who have a flu like symptoms or have travelled to a Covid-19 hotspot within the last 14 days should self-isolate until your GP clears you. Self-isolation includes not attending IceFire Physiotherapy. However we may still be able to help you using Telehealth so please call us.

Are we closing down due to Covid-19?

No!

As one of many essential healthcare businesses, we have no expectation of needing to close due to government requirements. However, this may change depending on health advice given by our government.

What is a virus and where do they come from?

If you wish to know what a virus is and where they come from, then this science based article written by Dr Robert Carter for the non-technically minded provides many useful insights: Coronavirus in creation

The article has an electron microscope picture of Covid-19.