We value the privacy of our patients. Patients’ personal health information will not be sold by this practice to anyone.
IceFire Physiotherapy remains committed to the Privacy Amendment (Private Sector) Act 2000. If you provide us with information about your health, we strive to ensure that our handling of that information complies with applicable State and Territory health records legislation.
What information do we collect?
IceFire Physiotherapy collects personal information from it’s clients, contractors, employees and people we do business with.
This information is needed so we can provide clients with personalised health services, and conduct our business. Business matters include: administering accounts, charging fees, and communicating with our clients and business contacts.
The personal information we collect about our clients includes:
- Identification Information, including each client’s name, address, contact details including telephone numbers and date of birth. Email addresses are collected on the proviso you are happy to provide that information so we may contact you.
- Health information, including injured areas, nature of your problems, and other such information required in the course of treatment. Only that health information which is relevant to your health care is collected.
Personal information is needed to provide professional health services, and is collected from: conversations with our staff when patients make their initial appointment by phone or in person; application forms; attend our clinics; and communicate via our website.
We also collect
We also collect Business Contact Information from and about our suppliers and other people we do business with. This information is needed so that we can manage our business.
As indicated, we use personal information to provide health services, to manage and administer client accounts, and to operate our business.
For example, if you are a client, we will use your personal information to process your registration, charge your treatment fees and administer your account.
Also, we will use your personal information to communicate with you, including answering any inquiries you may have.
Typically, we use patients’ mobile phone contact numbers to send SMS reminder calls about future appointments.
If patients prefer, we will make a phone call reminder or make no reminder. All such reminders from our clinic should be regarded only as our ways of helping you.
However, you, the patient has the final responsibility for attending appointments on time or notifying us of future cancellations/ postponements with at least 24 hours notice.
On rare occasions, IceFire Physiotherapy shares patient’s personal information with others. Like most businesses, sometimes we outsource or “contract out” specific health services from time to time, and this may mean that our contractors see your personal information.
For instance, sometimes we may engage IT contractors to maintain our databases. All our contractors are subject to strict confidentiality obligations. That means that they are authorised only to use personal information in order to provide the services, or to perform the functions, required by us.
We will disclose personal information by legal requirement to do so, such a court order, or if required under legislation, or if an authorised request is made from a law enforcement agency.
Information is accurate and secure
IceFire Physiotherapy tries to ensure that all the personal information that we hold about patients is accurate, complete and up-to-date.
IceFire Physiotherapy takes reasonable steps to ensure that the personal information we hold is stored in a secure environment, and protected from unauthorised access, modification or disclosure. We remind our staff and contractors of the importance of storing personal information in a secure way, and to treat it as confidential information.
Generally, IceFire Physiotherapy will handle personal information collected online consistently with the way that it handles personal information collected offline.
We will not email or SMS you marketing material unless you have consented to this verbally or in writing or by contacting us digitally through means such as email. This is a requirement of the Spam Act 2003.
Further, you can unsubscribe from our e-newsletter or other bulletins by using the “unsubscribe” facility contained in each electronic publication we send.
- Provide a written request or written complaint at one of our clinics;
- Phone: 07, 3205 7019;